Supplier Access Help and Troubleshooting

Supplier verification and registration problems
If you are having difficulty verifying your AWARD® account or registering for a project, this article helps you identify the most common issues and directs ...
Fri, 29 May, 2026 at 11:18 AM
Verification email not received
This article is for suppliers who have registered for AWARD® or a specific project but have not received the verification email required to activate their a...
Fri, 29 May, 2026 at 9:55 AM
Forgotten Registration Password
This article is for suppliers who have started registering for AWARD® but cannot remember the password they set during registration.   What this issue mea...
Fri, 29 May, 2026 at 10:01 AM
Registration link opens an unexpected or Access Denied screen
This article is for suppliers who click a registration or verification link for AWARD® but do not reach the AWARD® login page.   What this issue means In...
Fri, 29 May, 2026 at 11:12 AM
Supplier Account Not Active
This article is for suppliers who have registered for AWARD® but see an “Account Not Active” message when attempting to log in.   What this message means ...
Fri, 29 May, 2026 at 11:14 AM
Registration link redirects to existing AWARD® projects
This article is for suppliers who click a registration or verification link but are taken to their AWARD® home page or existing projects instead of being ab...
Fri, 29 May, 2026 at 10:14 AM
Duplicate Company Name when Registering
This article is for suppliers who are trying to register for AWARD® or a project and see a message indicating that the company or organisation name is alrea...
Fri, 29 May, 2026 at 11:17 AM
Response Team Already Exists
This article is for suppliers attempting to register for a Project via Open Registration who receive a message stating that a response team already exists. ...
Fri, 29 May, 2026 at 10:22 AM
Unable to register - Duplicate user email
This article is for suppliers who are trying to register for AWARD® or a project and see a message indicating that their email address is already registered...
Fri, 29 May, 2026 at 11:26 AM